RETURN POLICY

 

I. As a licensed Tour Organizer, ADVPoland.pl applies a cancellation and refund policy based on the applicable legal acts:

 

Law on Tourist Events and Related Tourist Services of November 24, 2017 and Law on Special Arrangements for Preventing, Counteracting and Combating COVID-19, Other Infectious Diseases and Crisis Situations Caused by Them.

 

II. Re-booking of the travel service and cancellation of the traveler's participation in the booked travel event, i.e. withdrawal from the contract.

 

The traveler has the right to change the reservation of a tourist service at any time prior to its commencement. In such a case, the Tour Organizer will charge a processing fee for the change of the reservation in the amount of PLN 150 for each person reported in the application form to whom the change applied. Such change may take place no later than 31 days before the day of commencement of the tourist event.

 

A traveler who has made a reservation may withdraw from the contract for participation in a tourist event at any time prior to its commencement. In the event of withdrawal from the contract (cancellation of participation in the booked tourist event), the aforementioned Traveler shall pay a withdrawal fee for participation in the tourist event. The amount of this fee corresponds to the price of the tourist event minus the saved costs or proceeds from alternative use of the tourist services in question, and in any case is not less than the amount of the cancellation fee, namely:

 

250 Euro - in the case of a written statement of withdrawal delivered to the Organizer 90 or more days before the date of commencement of the tourist event,

 

300 Euro - in the case of a written statement of withdrawal delivered to the Organizer less than 90 days before the date of commencement of the tourist event.

 

The cancellation fee for withdrawal from the participation agreement covers the Organizer's costs, determined in a lump sum, incurred for alternative use of the tourist service (re-sale of the tourist service).

 

The cancellation fee for participation in the tourist event, including the aforementioned handling fee, shall be deducted from the payments made by the Traveler. Settlement of the cancellation fee for participation in the tourist event (refund of all or part of the payment of the Traveler after making deductions or requesting a supplementary payment) shall be made no later than within 14 working days from the date of completion of the tourist event to which the cancellation applies.

 

At the request of the Traveler, the Organizer shall justify the amount of the withdrawal fee for participation in the tourist event.

 

III. Cancellation of the tourist event by the Organizer.

 

The tour Organizer may cancel the contract for participation in the tourist event [Tourist Event Law ... Art. 47 items 4 and 5] and make a full refund to the Traveler of the payments made for the tourist event without additional compensation or redress if:

 

1. The number of persons enrolled in the tourist event is less than the minimum number of persons stated in the tourist event contract, and the Organizer notified the traveler of the termination of the tourist event contract within the period specified in the tourist event contract, but no later than:

 

a) 20 days before the start of the tourist event lasting more than 6 days,

 

b) 7 days before the start of a tourist event lasting 2-6 days,

 

c) 48 hours before the beginning of a tourist event lasting less than 2 days, or the Organizer of tourism shall refund the payments referred to in Article 47, paragraphs 4 and 5 within 14 days from the date of termination of the participation agreement in the tourist event.

 

2. it cannot fulfill the contract for participation in the tourist event due to unavoidable and extraordinary circumstances directly related to the outbreak of the SARS-CoV-2 virus. The termination of the contract is effective by law after 180 days from the date of notification to the traveler of the termination of the contract for the declaration of tourist services by the Organizer.

 

In the above-mentioned case, the Tour Organizer ADVPoland.pl on the day of notification to the Traveler of the situation (inability to implement the agreement on tourist services) issues to the Traveler for the waiting period of the termination of the agreement [180 days] VOUCHER of the value of the payment made.

 

The traveler holding the VOUCHER has the following options:

 

  • using the VOUCHER immediately transferring the paid funds to another tourist event

  • using VOUCHER within 180 days for any other tourist event

  • eaving the VOUCHER to be used for a period of 24 months for any tourist event

  • exchanging the VOUCHER for a refund in the amount of the payment made after 180 days (counting from the date of issuance of the VOUCHER. The refund will be made within 14 days from the date of termination of the contract 

 

IV. Additional protection of the Traveler

 

For each reservation of the Traveler, we recommend taking out an additional comprehensive policy against cancellation of the trip ALL RISK, This insurance covers, among others:

 

  • sudden illness, including a positive COVID19 test result

  • trip interruption due to illness

  • exacerbation of a chronic illness

  • complications during the pregnancy of a loved one

  • death of the insured person and their loved ones

  • job loss

  • beginning of a new job by the insured person or a jointly insured person, at the time of the planned trip

  • reported theft of documents - of the insured person and the jointly insured person (ID card, passport)

  • Documented reasons making it impossible to make the planned trip

  • ALL RISK cancellation policy, we also recommend that you take out an ALL RISK cancellation policy each time you purchase an airline ticket.